Support Analyst

Job title: Support Analyst
Discipline: Technology & Data Analytics
Location: NSW, Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: $210 - 335 per day + super
Salary low: 210
Salary high: 335
Contact: Joshua Greenhalgh
Call: Joshua
Email: email Joshua
Reference: 3341434
Support Analyst 
  • 12-month contract
  • $335 per day + super
  • Parramatta
 
About the Company
 
The Provisional Service Desk Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service
Desk enterprise ticketing system. We are looking for someone to start as soon as possible for a 12-month contract paying up to $470 per day excluding super. This role is located in Parramatta.
 
About the Role
 
eHealth NSW is responsible for the delivery of Information and Communications Technology (ICT) led investments in clinical care, business services and smart infrastructure, providing a digitally enabled and integrated health system
that delivers quality patient centred health experiences to the people of NSW. .  Key accountabilities include: 
  •  Work over night shifts with minimal supervision or manager support
  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of
    productivity due to ICT issues
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system
    to ensure services are delivered within expected time frames
  • Provision accounts and access in line with security and approval processes within eHealth
  • Clearly and accurately document SWSD activities and client experience/context within the enterprise ticketing
    system as a single source of truth, while following the documented format and requirements
  • Contribute to organisational learning by identifying areas where existing documentation can be updated/created for
    the SWSD knowledge base and existing documentation libraries
  • Participate in regular performance meetings and training activities. Complete individual SWSD learning plan
    focusing on attain
 
About You
 
  • MUST have first dose of Covid-19 vaccination with second dose booked before November 30th 
  • Ability to communicate clearly over the phone 
  • Troubleshooting and problem solving skills
  • Availability to work a rotating roster (including overnight shifts) 
  • Previous' experience in IT support, systems and network administration or similar
  • Ability to work unsupervised late nights and weekends
 
If you have any questions please email Josh at joshua@ashdownpeople.com.au