About the Role
The Field Services Technician’s role is to execute the onsite IT tasks for our client based in Regional NSW, as well as executing hardware installations.
 

Sites include:

West 
Narrabri
Tenterfield
Moree
Lightning Ridge
Walgett
Tamworth
Gunnedah
Nyngan
Dubbo
Mudgee

North Coast:
Lismore
Casino
Ballina
Tweed Heads
Murwillumbah
Maclean
Grafton
Coffs Harbour
Nambucca Heads
Port Macquarie
Wauchope



Key Responsibilities
 
As part of your role as a IT Field Services Technician you’ll be responsible for:

• Installing and testing all IT devices onsite for store developments and IT projects on time and in full 
• Hardware Installations
• Regularly scheduling onsite visits to audit the stores IT environment 
• Maintaining the IT environment at stores by cleaning, standardizing and optimizing the hardware 
• Performing onsite analysis, diagnosis and resolution for IT incidents that require an onsite presence 
• Ensuring our customers are satisfied that their IT devices are operating as expected 
• Creating and maintaining documented procedures for your project and daily tasks 
• Assisting third-party technicians with executing their IT tasks
• Maintenance of POS Systems
• Setting up a comms cabinet and plugging in network equipment
• Modem installation
• On-Call ADHOC duties

Qualifications, Experience and Skillsets

• Previous experience as an IT Field Services Technician or an IT Service Desk position
• Excellent customer services skills
• Excellent technical and troubleshooting skills
• Ability to understand requirements and documentation procedures
• Ability to work effectively both independently and as part of a team
• Must own a car and have a valid driving license for travel