Shared Services Support Officer

Job title: Shared Services Support Officer
Discipline: Business Support
Contract: Contract
Salary: $35 per hour + super
Salary low: 34
Salary high: 35
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3302129
About the Company

Our client is a large NSW organisation that is looking for a Shared Service Support Officer to join their team to respond to multi-channel customer enquires in Dubbo on a 6 month contract paying $35 per hour + super. 

About the Role
  • Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries 
  • Communicate with customers in a courteous and empathic way
  • Process a range of transactions across the service line accurately and efficiently.
  • Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues
  • Effectively use a range of computerised systems, technology and telephony solutions to undertake work tasks, triage, refer or escalate work tasks, enter data and maintain up to date records.

About you
  • Ability to balance varying workloads and tight deadlines
  • Excellent written and verbal ability
  • High quality customer service
  • Previous gov experience preferable 
Please apply if you're interested, Only shortlisted candidates will be contacted.