Shared Service Officer

Job title: Shared Service Officer
Discipline: Business Support
Location: Regional NSW
Contract: Contract
Salary: Daily
Salary low: 250
Salary high: 255
Contact: Emma Marven
Call: Emma
Email: email Emma
Reference: 3160566
About the role
This is a Customer Service role working for the NSW government that deliver satisfaction and safety to their customers while supporting a rapidly growing economy. This is a 6 month contract paying $225 per day + super and is located in Parkes. 

About the role
  • provide a high standard of customer service in the resolution of complex or escalated enquiries
  • Process more complex or difficult transactions, including providing support to and resolving issues with employees, vendors, suppliers, customers and members of the general public.
  • Support the Team Leader in identifying and implementing opportunities for service delivery improvement.
  • Trouble-shoot and problem solve recurrent customer service issues, owning and taking accountability for appropriate and timely solutions, and identifying opportunities for continuous improvement.
  • Communicate with customers in a courteous and empathetic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
  • Achieve the required shared services performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided.
About you
  • Previous experience in a call centre or shared service environment.
  • Ability to learn and implement new processes.
  • Excellent communication skills.
  • Working knowledge of purchasing risks, fraud controls and detection mechanisms.
Only shortlisted candidates will be contacted.