Service Strategy Manager - $1100 +GST

Job title: Service Strategy Manager - $1100 +GST
Discipline: Technology & Data Analytics
Location: Sydney CBD, Sydney, New South Wales
Contract: Contract
Salary: $1100 +GST
Salary low: 900
Salary high: 1000
Contact: Caleb Spark
Call: Caleb
Email: email Caleb
Reference: 3293862

 
About the Company

This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.


About the Role
  • Develop and maintain a holistic understanding of the strategic, tactical and operational needs to better plan and identify opportunities to integrate ICT capabilities and to enhance existing service delivery models through the delivery of ICT enabled business outcomes
  • Provide leadership and direction to the Customer Engagement team, creating an effective performance culture which meets required business outcomes
  • Support the identification and delivery of a range of business initiatives that improve customer experience, working collaboratively with internal teams and our customers to redefine and implement organisational change in areas which positively influence customer advocacy and satisfaction
  • Manage operational issues and ensure compliance with relevant policies, procedures, legislation and regulations
  • Lead and guide the team to ensure effective service delivery, a constructive workplace culture, a safe workplace, and a competitive performance based, innovative, responsive and accountable customer focused service

About You
  • Extensive experience managing teams in large and complex service industry organisations.
  • Experience in strategy development and influencing transformational business change
  • Extensive experience influencing C Level stakeholders
  • Expertise managing and overseeing complex project management and implementation
Please note - due to the high volume of applications, only suitable candidates will be contacted.