Service Delivery Lead - Windows Server

Job title: Service Delivery Lead - Windows Server
Discipline: Business Support
Location: Sydney CBD, Inner West & Eastern Suburbs
Contract: Contract
Salary: $723.80
Salary low: 700
Salary high: 724
Contact: Caleb Spark
Call: Caleb
Email: email Caleb
Reference: 3237635
About the company 

This Government agency prides itself on delivery innovative technology solutions to the NSW public and other government agencies. They look to provide information and to maintain a wide range of IT initiatives to ensure effective and innovative results throughout New South Wales.

About the Role
  • Design IT processes, automation and workflow to improve end to end user experience.
  • Manage internal customer expectations including regular communication and updates.
  • Lead an event-driven team of staff, including recruiting, training, managing performance, creating support roster and coordinate resources to fulfil business requirements.
  • Manage service delivery knowledge base, such as SOPs, processes and training documents. This may include user training.
  • Work with the network and server team and other stakeholders to elicit and implement the standard operating environment (SOE) for the Agency’s desktop computers, including systems used for election events.
  • Research, test, and make recommendations on new software and hardware. Lead IT process improvement projects and election event projects as required.

About You
  • Team leadership experience
  • Good understanding of Microsoft Server and Operating systems
  • Demonstrated ability in configuring, troubleshooting, and repairing network hardware.
  • Understanding of ITSM terminology and processes
  • Experience in coordinating tasks, setting priorities, meeting strict deadlines and reporting back to supervisor while in a mission critical environment
Please note - due to the high volume of applications expected, only suitable candidates will be contacted.