Service Centre Officer

Job title: Service Centre Officer
Discipline: Business Support
Location:
Contract: Contract
Salary: $25.91 - $38.40 per hour + super
Salary low: 26
Salary high: 38
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3293871
About the Company
Our Client is a large NSW organisation that is looking for a Service Centre Officer to join their team in Parramatta for a 3 month contract paying up to $38.40 per hour + super.

About the Role

  • Respond to enquiries and ensure that consumers obtain correct information in a timely and accurate manner 
  • ensuring calls are resolved to client satisfaction
  • maintain a highly professional, performance based, innovative, responsive and accountable customer service culture
  • Ensure detailed information is documented and updated into Seibel to ensure other team members are able to access information to provide effective customer service
  • Maintain the confidentiality of consumer information in accordance with relevant legislation and policies and procedures 
  • successfully manage relationships with customers, and exercise sound judgement and discretion in dealing with sensitive and contentious issues

About you
  • Demonstrated high level customer service and administration skills in a call centre environment
  • Demonstrated time management and organisational skills
  • Demonstrated understanding of the needs of disadvantaged groups and issues facing people with a disability
  • Gov experience preferable 
Apply if you are interested, note only shortlisted candidates will be contacted.