Service Analyst - Windows 10

Job title: Service Analyst - Windows 10
Discipline: Technology & Data Analytics
Location: Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: $35-$40 per hour + super
Salary low: 35
Salary high: 40
Contact: Caleb Spark
Call: Caleb
Email: email Caleb
Reference: 3145502
About the Company

Ashdown People are currently recruiting 15 x IT Help Desk - Windows 10 for our government client at the Burwood location. In this role you will be responsible for providing assist with window 10 trouble shooting and roll out. 

The Role 
  • Provide migration support, troubleshoot problem areas and provide end-user assistance where required.
  • Resolve all technical desktop issues using standard practices, procedures, approved troubleshooting tools and workflow processes.
  • Utilise appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency.
  • Contribute to the development of reference materials to assist the ICT support community through maintenance of documentation on system configurations and technical processes.
  • Work independently whilst supporting and contributing in a team-oriented, collaborative environment.
  • Work with the appropriate support teams to provide the appropriate user access.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
About You 
  • Experience in a similar help desk/service analyst position
  • Strong and proven experience with Windows 10. 
  • Willing to travel to regional locations on occasion (will be paid) 
  • Strong communication skills.
  • Immediately available
For more information Call Caleb Spark on 82969829