ICT Support Engineer

Job title: ICT Support Engineer
Discipline: Technology & Data Analytics
Contract: Contract
Salary: $40-$60 per hour + super
Salary low: 40
Salary high: 60
Contact: Lachlan McEntyre
Call: Lachlan
Email: email Lachlan
Reference: 3299215
About the Company
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.  We are looking for someone to start as soon as possible for a 12-month contract paying up to $60 per hour excluding super.  This role is located in Chatswood + WFH.
About the Role
The ICT Support Engineer –Critical Infrastructure Refresh Program will support the delivery of Office 365 Change and Adoption Project and provide technical project and infrastructure guidance and technical support to our customers. Key accountabilities include:
  • Provision of expert technical and advanced problem-solving skills to resolve all technical desktop and Office 365 issues using standard eHealth practices, procedures, approved troubleshooting tools and workflow processes.
  • Establish, maintain and utilise appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency.
  • Develop reference materials such as UAT Test plans to assist the ICT support community through maintenance of documentation on system configurations and technical processes.
  • Providing second level support services by developing and managing migration processes, troubleshoot problem areas and provide end-user assistance where required
  • Prepare and analyse, diagnose, and resolve complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Provide high level customer service advise to support teams across relevant LHD users to provide the appropriate user access.
About You
  • Expertise in supporting Office 365 from a client perspective.
  • Extensive Microsoft experience and strong, technical working knowledge of Windows desktop OS, SCCM, PowerShell, DNS and DHCP.
  • Extensive knowledge and experience in supporting client server applications, web applications, Microsoft applications, Operating Systems (Microsoft Windows 7 and 10 desktops) and Office Suite 2010,2013,2016 and Pro-Plus.
  • Proven experience in preparing End User Computing environments for consumption of Office 365 services.
  • Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows Server (2008 and higher), Microsoft Active Directory and, SCCM, Group Policies, VPN technologies and security compliance on desktop devices.
  • Demonstrated experience in Incident, Change and Event management processes and technologies as aligned with existing NSW Health ITIL methodologies.
  • Advanced skills in dealing with issues effectively under pressure and in handling, resolving and escalating in crisis situations.
For more information email Lachlan at lachlan@ashdownpeople.com.au.