Senior Service Designer

Job title: Senior Service Designer
Discipline: Marcomms
Location: Sydney CBD, Sydney, New South Wales
Contract: Contract
Salary: $750 - $900 per day + super
Salary low: 750
Salary high: 900
Contact: Sarah Gates
Call: Sarah
Email: email Sarah
Reference: 3326627
Senior Service Designer 
  • $750-$900 per day + super
  • 12 months 
  • Sydney CBD or remote
About the Company 

The NSW Government Digital Channels team is responsible for providing an inclusive, consistent, high-quality experience for its customers. This is a 12 month role offering $750 - $900 per day + super in Sydney CBD or temporarily remote working. 

About the Role

Reporting to a Delivery Manager who manages a cross-functional team, you will create and continually improve customer experiences. You will also work with a Senior UX Designer to plan qualitative research and quantitative research to inform the product vision and deliver world-class user experiences in accordance with design standards, guidelines and processes. You’ll also document requirements, support accessibility and collaborate with developers.

This role will be working on a COVID-19 response team with rapid-responses to changing events.  
Your key accountabilities include:
  • Plan and facilitate user experience research, both qualitative and quantitative. 
  • Analyse data from a variety of sources, to inform content and design decisions 
  • Create insight reports based on qualitative and quantitative  
  • Work closely with UX, UI and Content Designers, to plan and iterate designs by testing with customers. 
  • Contribute to strategies and tools for continuous evaluation to drive project improvements. 
  • Measure and analyse the user experience to optimise the performance of products and services.
  • Incorporate accessibility requirements into design specifications and guidelines.
  • Establish, build and nurture collaborative customer and stakeholder relationships through effective communication to ensure project deliverables are met.
  • Actively collaborate across squads and contribute to team design and research activities.
  • Test and iterate customer experiences based on customer and business needs.
  • Establish, build and nurture collaborative customer and stakeholder relationships.
About You

Key Skills and Experience to be successful:
  • Extensive experience planning and continually testing the usability and the comprehension of consumer facing digital products  
  • Experience rapidly testing and gaining insights on minimum-viable products and making recommendations to iteratively improve these products 
  • A creative problem solver who is not afraid to question and push ideas. 
  • Experience working and collaborating in an Agile, multi-disciplinary team 
  • Knowledge of digital accessibility and disability inclusion. 
  • Experience in leading digital products
For more information email Sarah at
Please know that only shortlisted candidates will be contacted.