Senior IT Support Officer - Windows Server & Windows 10

Job title: Senior IT Support Officer - Windows Server & Windows 10
Discipline: Technology & Data Analytics
Location: Sydney CBD, Inner West & Eastern Suburbs
Contract: Contract
Salary: $482.55 +super
Salary low: 450
Salary high: 483
Contact: Caleb Spark
Call: Caleb
Email: email Caleb
Reference: 3237655
About the company 

This Government agency prides itself on delivery innovative technology solutions to the NSW public and other government agencies. They look to provide information and to maintain a wide range of IT initiatives to ensure effective and innovative results throughout New South Wales.


About the Role

  • Provide level 1 and 2 support to users enquiries and process service requests.
  • Minimise system down-time and loss of productivity, provide timely updates to users experiencing issues. Queries generally come in through our ticketing system or through our Service Desk hotline.
  • Provide level 1 and 2 troubleshooting of network environment.
  • Setup, support and relocation of end user device hardware such as printers, desktops, laptops, monitors, tablets, smart phones, desk phones, accessories (keyboard, mouse and USB drives) AV equipment, and other ICT systems.
  • Conduct software deployment once approved for implementation.
  • Contribute to change initiatives by making suggestions to improve processes and systems, and proactively adopt new approaches to service delivery.
About You
  • Expert knowledge & experience with MS Server and Operating systems
  • Demonstrated ability in configuring, troubleshooting, and repairing network hardware.
  • Good understanding of Windows operating systems, MS Office and other common applications such as Adobe reader etc.
  • Understanding of ITSM terminology and processes
  • Expert technical understanding with Windows 10
Please note - due to the high volume of applications expected, only suitable candidates will be contacted.