This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.
What You'll Do
You will have significant experience in working across a multi-stream programs in a complex enterprise environment coupled with experience with migration and consolidation projects in digital channels including websites, portals, CMS etc.
- Identify, analyse and document business processes, technical functions and user stories (requirements) to enhance business systems using best practice methodology and industry recognised processes, practices and systems, assisting others to decide on best approach
- Investigates problems, analyse options and provides recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and address risks
- Monitor and report on initiatives, strategies and compliance products to improve the effectiveness of processes and products
- Identify, analyse, manage and monitors relationships with and between stakeholders, engaging with users and stakeholders to collate needs and defines research which fits needs
- Contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice
- Implement a structured project planning framework in accordance with approved standards to improve efficiency, effectiveness and usability of systems and processes
- Analyse current services and processes, analyse and respond to customer feedback and insights and identify and implement opportunities to optimise these and contribute to ongoing improvements to products and service delivery to allow the organisation to perform more effectively
- Vast experience working across multi-stream programs as a Business Analyst
- Extensive exposure to CMS - Drupal is the preference
- Experience with migration and consolidation projects in digital channels including websites, portals- essential
- Have a technical background in particular API intergration
For more information Call Tim on 82969802