Research Officer I 5 Month Contract I $770 P/D Incl. Super

Job title: Research Officer I 5 Month Contract I $770 P/D Incl. Super
Discipline: Marcomms
Location: Sydney CBD
Contract: Contract
Salary: $770 P/D Incl. Super
Salary low: 600
Salary high: 700
Duration: 5 Months
Contact: Michelle Shen
Call: Michelle
Email: email Michelle
Reference: 604893
Research Officer | 5 month Contract | $ 770 p/d  incl. super
  • $700 per day + Super
  • Contract until end of December
  • Sydney CBD + WFH
  
About the Company
  
This NSW government agency is passionate about making NSW a better place to live, work and visit. This Department is committed to creating a diverse, inclusive, and flexible workforce, which reflects the community and customers. This role requires you to be based in New South Wales and offers hybrid working arrangements.
  
  
About the Role
  
This role would allow someone to bring in their market research skills and thinking to support and guide the desired customer experience and outcomes for the people and businesses of NSW.
  
  
Key accountabilities include:
  
  • Play a key role in the design and management of customer insights projects from collection of customer data to describe, diagnose and improve customer experience and performance
  • Develop clear insights and deliver concrete recommendations
  • Manage the delivery of ad-hoc qualitative and quantitative customer research
  • Seek opportunities and implement solutions to improve sector capability in using customer insights and analysis, including by providing research advice and expertise to internal and external stakeholders
  
  
About You
  • 3+ years' experience working in either agency or client side in a customer research/insights focused role
  • Experienced in MS PowerPoint/Excel/Work
  • Experience with Q Research Software and/or Displayr
  • Experience in customised market research and CX research techniques and tools
  • Experience/ability to manage multiple projects and competing deadlines
  • Confidently be able to present and build data stories for senior audiences
  • Develop clear insights and deliver concrete recommendations
  • Experience designing questionnaires, data analysis and presenting insights/recommendations
  • Strong verbal and written communication skills
  • Experience with customer experience management platforms and/or text analytics solutions would be highly desirable
  
  
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any questions, please contact michelle@ashdownpeople.com.au