Level 2 Helpdesk

Job title: Level 2 Helpdesk
Discipline: Technology & Data Analytics
Location: Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: Daily Rate
Salary low: 300
Salary high: 322
Contact: Tim Smith
Call: Tim
Email: email Tim
Reference: 3261787
About the Company 

This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.

About the Role 
  • Assist with installations, testing and the upgrade of systems and software including LANs in accordance with NSW standards, policies and operating procedures.
  • Provide support services of local area networks, servers, e-mail, corporate systems, applications, hardware and software to ensure the availability of IT services to all program staff.
  • Assist users and provide instruction to staff in the use of desktop computer hardware and corporate applications to improve staff productivity.
  • Utilise the Helpdesk system to ensure work priorities and time tabling of work to be undertaken so that support can be coordinated effectively.
About You
  • Experience in a similar level 2 Helpdesk role. 
  • Immediately available 
  • Experience across installations, testing and the upgrade of systems and software
  • Experience with LANs