Level 1 Support Analyst - Government Experience

Job title: Level 1 Support Analyst - Government Experience
Discipline: Technology & Data Analytics
Location: Sydney CBD, Inner West & Eastern Suburbs
Contract: Contract
Salary: $34 p/h +super
Salary low: 30
Salary high: 34
Contact: Caleb Spark
Call: Caleb
Email: email Caleb
Reference: 3159339
About the Company 

This NSW government agency prides itself on delivery innovative ICT solutions to the NSW public and other government agencies. They look to provide information, facilitate support and maintenance of a wide range of ICT initiatives to ensure efficient, effective and innovative results for NSW.


About the Role
  • Providing onsite assistance, information and support to non-technical users to solve reported issues
  • Preparing devices and technical equipment to support all employees with internal and external clients.
  • Striving to provide excellent “front line” customer service
  • Assisting the department with their use of IT systems & services.
  • Logging incidents & requests, triage and response/resolution in accordance with agreed SLA and customer expectations.

About You
  • Must have significant government sector experience as a Level 1 support analyst
  • Experience with SCCM
  • Strong knowledge & experience with Active Directory
  • Experience supporting PC/LAN issues in a Level 1 capacity
  • Phone and conference rooms setup experience

Before you apply
- please make sure the above skills are clearly reflected on your CV for each relevant project.

Please note - due to the high volume of applications, only candidates with all of the above skills & experience will be contacted.