IT Support NSW-ACT

Job title: IT Support NSW-ACT
Discipline: Technology & Data Analytics
Location: Sydney
Contract: Contract
Salary: 66 per hour incl super
Duration: 12-Months
Contact: Savannah Campbell
Call: Savannah
Reference: 10956

IT Support/Test Analyst | 6-Month Contract | $66 per hour incl. Super

  • $40-$60 per hour plus super
  • 6-Month contract
  • Hybrid working across NSW & ACT

About the company
This Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services.

About the role
Responsible for offering support, education, and guidance in the deployment, use and maintenance of computer infrastructure, networks and other information-based technologies providing dedicated support to network users. Respond to client enquiries related to IT problems and help solve their issues.

 

Responsibilities

  • Senior IT Support  will have a thorough understanding of software and hardware technologies used by the Agency to find solutions independently and to make recommendations.
  • Build specialized air-gapped laptops, document, and create standard build for such devices.
  • Provide analysis of future cloud sandbox solution working with appropriate internal teams.
  • Perform software and systems testing as may be required for the allocated project(s).
  • Provide first and second level support to the Agency’s personnel for all IT systems, applications, and hardware.
  • Support the daily operations of the technology capability including integration with technology governance, risk management, security policy processes and alignment to technology architecture.
  • Sustain effective, collaborative relationships and networking with all internal clients and external stakeholders.
  • Support the development and implementation of IT policies, procedures and service level agreements and measures to maintain a high level of infrastructure operations service delivery including those for architecture, disaster recovery, standards, and procurement.
  • Contribute to risk management meetings and contribute to risk management activities across the Agency.

 

About you

  • Good written and verbal communication skills.
  • Permanent resident or citizen.
  • Per NSW Government policy all employees must be fully vaccinated.

 

Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact Savannah@ashdownpeople.com.au or call on 0421850743.