IT Service Delivery Manager

Job title: IT Service Delivery Manager
Discipline: Technology & Data Analytics
Location: Sydney CBD
Contract: Contract
Salary: $1045 p/day incl. super
Duration: 12 Month Contract
Contact: Mitchell Harper
Call: Mitchell
Reference: 10990

IT Service Delivery Lead | 12 Month Contract | $1045 p/day incl. Super

  • $1045 p/day incl. Super
  • 12 Month Contract
  • Sydney CBD (hybrid)

About the Company

This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 12 month contract paying up to $1045 p/day incl. Super. This role is located in Sydney CBD (hybrid).  

About the Role


The role supports the delivery of business and technology output to ensure end-to-end continuity and quality in delivering customer centric transaction products.

Key accountabilities include:

  • Guide a cross-functional team in the management of end-to-end product lifecycles to ensure focus on business objectives with maximum value that are aligned with product strategy
  • Define, develop, implement and manage product technology capabilities that align with the product strategy and roadmaps to ensure delivery of high-quality products, services and user experience
  • Ensure product technology aligns to agency product portfolios, and complies with relevant security and privacy requirements to ensure products are delivered and maintained in a transparent fashion and stored and maintained within organisational standards
  • Evaluate technology policy and framework decisions to ensure they are sound with strong and rigorous evidence base to accelerate digital adoption
  • Set and lead the technology standard and methodology for requirement gathering, solution design, development, testing and re-use Lead technology workshops to shape solutions that enhance and grow the service and product portfolio
  • Provide expert technical advice, including expertise about the feasibility and suitability of proposed solutions for product transformation and offerings to encourage productivity and facilitate an environment that enables effective delivery and enhanced agile working practices into delivery of products and services
  • Support management by providing cost estimates, analysis, process guidelines, process mapping, technical architecture, solution design, test specifications and implementation support to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standard

About You

  • Tertiary qualifications in business, engineering or a related ICT discipline
  • Demonstrated experience managing stakeholders’ expectations in changing business requirements given competing product and project delivery priorities and tight timeframe
  • Demonstrated experience aligning existing technology requirements to the enterprise legacy and new platform offerings for technology development, support and re-use, while maintaining current knowledge of emerging technology trends, developments and best practice in rapid change release management and keep up with the latest technology transformation
  • Demonstrated experience working within an agile environment to ensure high-quality product is delivered that consistently aligns to organisational objectives

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact or call 0405 417 161.