ICT Customer Support Officer

Job title: ICT Customer Support Officer
Discipline: Technology & Data Analytics
Location: Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: $350-$400 per day + super
Salary low: 350
Salary high: 400
Reference: 3255714
About the Company
 
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.
 
About the Role
 
We are looking for a level 2, Customer Support Officer to join their fast-paced program team. The team is in the process of developing a digital workflow platform that provides a transparent service that offers real time data across 128 local government areas in NSW.
 
Key Accountabilities include:
- Trouble shoot user/system issues
- Contribute to development of reference materials e.g. knowledge base / FAQs
- Escalate issues to level 3 as required
- Above all else, these positions require excellent communication and time management skills.
- Writing and managing documentation of all processes, procedures and systems.
- Correct and timely escalation of issues which cannot be resolved at the first point of correct.
 
About You
 
- Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
- Previous government / council experience
- Great communicator, collaborative, analytical, process oriented, team player
- Strong experience providing system and business support to a wide range of users
- Customer Service Officer in a Government of Council environment
- Experience as a systems and business process trainer
- Qualified planner
 
For more information email Lachlan on lachlan@ashdownpeople.com.au