Functional CRM Business Analyst | 6 Month Initial Contract | $1061.5 P/D Incl. S

Job title: Functional CRM Business Analyst | 6 Month Initial Contract | $1061.5 P/D Incl. S
Discipline: Technology & Data Analytics
Location: Parramatta
Contract: Contract
Salary: $850 - $965 P/D + Super
Salary low: 850
Salary high: 965
Duration: 6 Month Contract
Contact: Aleksandar Vujovic
Call: Aleksandar
Email: email Aleksandar
Reference: 571956
 
Functional CRM Business Analyst | 6 Month Initial Contract | $1061.5 P/D Incl. Super
  • $850 - $965 P/D + Super
  • 6 Month Initial Contract
  • Parramatta Location
 
About the Company
 
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.   
 
 
About the Role
 
The Functional Business Analyst with strong background in MS Dynamics CRM will be responsible for evaluating and capturing requirements around how the solution should work based on role-based access, and application security leveraging Dynamics CRM within the Refresh and Resilience solution. The position works with both internal and external vendors, amongst several other teams.
 
Key accountabilities include:
  • Correlate technical and functional understandings of MS Dynamics CRM. Utilising the scope of work that the BA team would provide.
  • Participate in stakeholder workshops and provide relevant outcomes, future deliverables.
  • Coordinate with business and technical stakeholders/SMEs to capture information required for the creation of complex data models and map information flows.
  • Document data requirements for both internal and external agencies interfaces including interim and target state architecture.
  • Work with business stakeholders to identify requirements to support current and target state business processes.
  • Ability to dissect information based on classification levels with an understanding up to “Protected”.
  • Drive the design, documentation and development of technical requirements and functional specifications using context diagram and process models.
  • Elicit and document user requirements using various techniques which including: interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Evaluate proposed system solutions in close liaison with system developers to ensure delivery of solutions that are consistent with this departments expectations.
  • Conducting workshops with business and technical SMEs, eliciting technical requirements supporting business, data and integration needs.
  • Prepare technical requirements for system test plans relating to data and integration scenarios and work with the Test Manager to ensure delivery of quality systems.
  • Manage and develop relationships with project team members and stakeholders in order to ensure successful projects outcomes and to maintain client satisfaction.
  • Work as an effective team member in investigating and developing options and solutions while championing business needs;
 
About You
  • Experience working with an MS Dynamics CRM, on-premise solution. Project is not implementing a cloud solution.
  • Extensive experience in a Functional Business Analyst capacity within a Government department or private sector.
  • Experience in working within an agile team focusing on capturing and documenting data and interface requirements for development
  • Ability to document User stories and requirements in a specification that Integration developers can develop against.
  • Ability to dissect Business processes or user stories to identify data types, classifications and integrations required to support the processes
  • Experience of mapping / building integrations.
  • Work with technical teams to design, document and test system integrations.
  • Coordinate the development of technical specifications in collaboration with relevant teams to ensure specific user requirements are clearly communicated in technical terms for submission to systems development.
  • Experience with industry integration platforms and concepts, i.e. REST, JSON, XML, MuleSoft, IBM IIB;
  • Ability to write Integration specifications
  • Drive the design, documentation and development of technical requirements and functional specifications using context diagram and process models;
  • Evaluate proposed system solutions in close liaison with system developers to ensure delivery of solutions that are consistent with this departments expectations;
  • Prepare technical requirements for system test plans relating to data and integration scenarios and work with the Test Manager to ensure delivery of quality systems.
  • Proven experience conducting workshops with business and technical SMEs, eliciting technical requirements supporting business, data and integration needs;
  • Strong written and verbal communication skills with an ability to influence and negotiate effectively.
  • Exceptional Stakeholder management experience.
  • Strong time management and organisational skills
  • Tertiary level qualifications in a relevant discipline and/or equivalent industry experience
 
 
 
 
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact aleks@ashdownpeople.com.au or call 0410 812 314