Customer Support Officer

Job title: Customer Support Officer
Discipline: Business Support
Location: NSW, Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: $30 per hour + super
Salary low: 29
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3333622
  • $30 per hour + super

  • 12 month contract

  • Eastern Creek location

About the Company
Our Client is looking to expand their Customer Support team. We are looking for multiple experienced Customer Support Officers to join this exciting new team for a full-time ongoing contract, located in Eastern Creek and paying $30 per hour + super.

About the Role
As a Customer Support Officer, you will work with our client's customers on enquiries and solutions for incidents that the customers may have. You will be the voice of the company when helping with customers. 

  • Handling escalated customer complaints and inquiries from various channels.

  • Providing and coordinating solution services to customers.

  • Carry out administrative duties such as data entry and follow up calls

  • Maintain and update customer records in the system, including notes about interactions

  • High level of decision making in resolving customer complaints efficiently with minimal customer effort and in a timely manner.

About You

  • Extensive experience in customer service

  • A confident, calm and respectful negotiator who is able to work as part of a team as well as operate with little supervision.

  • Ability to handle a high paced and high volume work environment

  • Strong time management with experience meeting varying deadlines.

Please apply if you are interested, only shortlisted candidates will be contacted