Customer Success Manager

Job title: Customer Success Manager
Discipline: Business Support
Location: Sydney CBD, Sydney, New South Wales
Contract: Permanent
Salary: $60-80k plus incentives
Salary low: 60000
Salary high: 80000
Contact: ​Mark Lampson
Call: ​Mark
Email: email ​Mark
Reference: 3321680
Ashdown People is a company going places. The team has grown and achieving massive wins. The company is doubling its turnover year on year. More importantly Ashdown has tripled it's contractor base.

We are looking for a Customer Success Manager to join Ashdown and help carry on creating a culture of respect, empathy and fun as well as highly successful.

We do not want to drop the ball on how we work with our clients, candidates as well as our contractors and permanent placements. We see this position as crucial to drive the positive relationships forward.

This role will have a number of responsibilities including:

  • Contractor care management
  • Client care management
  • Management of onboarding and offboarding process
  • Continuous improvements in process
  • Introduction of new schemes including NPI scores, contractor care training schemes as well as others.
  • To grow Ashdown's brand form the success program utilizing other media 
We are looking for the following skills and traits:

  • Experience in a recruitment arena, experience working with recruitment agencies in a sales or customer success role, or experience working in a marketing software in sales or customer success, or a combination of the trio
  • Loves to work on culture and build it. Somebody who works with the core values of Accountability, Activity and Attitude. 
  • Need to be meticulous and organized. Have that go getting energy.
  • Somebody who listens and works out what a person really wants.
  • Worked in a customer success or account management role in a recruitment technology company.
Ashdown is a highly flexible company. Have a look at our google reviews. Everybody goes on all the company trips. We all want to go to Hawaii for our yearly incentive this year (looks like that is in the bag already). Ashdown has unlimited leave policy with all the tech given as normal including allowances for gym memberships etc.

If you feel you want to make a change at Ashdown please apply now.