Customer Service Support Officer

Job title: Customer Service Support Officer
Discipline: Business Support
Location:
Contract: Contract
Salary: $30.50 per hour + super
Salary low: 30
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3298538
About the Company

Our client is a large NSW organisation that is looking for a Customer Service Support Officer to join their compliance team in Maitland on a 6 month contract paying $30.50 per hour + super.

About the Role
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing.
  • Update and maintain records and databases, complying with service delivery systems and processes.
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence
  • Provide project management support and/or administrative services Provide a range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination.

About you
  • Strong attention to detail and accuracy
  • Excellent interpersonal, written and verbal communication skills
  • Superior problem solving, analysis and decision-making skills
  • Well-developed and accurate clerical, telephone and computer skills
  • Demonstrated ability to work effectively in a high processing team environment
  • Experience in applying legislation, policies and procedures
Please apply if you are interested, Only shortlisted candidates will be contacted.