Customer Service Officer - Parramatta

Job title: Customer Service Officer - Parramatta
Discipline: Business Support
Location: Parramatta
Contract: Contract
Salary: Upto $316.32 per day + Super
Salary low: 238
Salary high: 316
Duration: 6 Months
Contact: Jordan Hadfield
Call: Jordan
Email: email Jordan
Reference: 585943
Customer Service Officer | 6 Month Contract | Upto $347.95 p/d Including Super

 
About the Company

Looking for a Customer Service superstar to join an exciting and rewarding team for a large NSW Government organisation located in Parramatta.

This is a hybrid role working Monday - Friday with 2 - 3 days in the office and remaining from home depending on the business needs.


About the Role
  • Manage escalated telephone calls/e-mails from 1st line contact centre staff
  • Answering  customer enquiries via e-mail or telephone.
  • Processing enquiries and applications for ticketing or concession schemes
  • Ensure accuracy of customer accounts by researching, identifying and correcting anomalies.
  • Receive and process concession applications
  • Build on customer relationships by researching and investigating past trends and practices and applying sound judgement to resolve issues and recover unpaid monies.
  • Maintain a high level of service and standards to customers in a high volume, fast-paced environment
 
About You
  • Minimum 2 -3 years Customer service experience
  • Excellent written & communication skills
  • Strong attention to detail
 
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact Jordan Hadfield - Jordan@ashdownpeople.com.au