Customer Service Officer- Gosford I 4 Month Contract I $33.82 per hour Inc Super

Job title: Customer Service Officer- Gosford I 4 Month Contract I $33.82 per hour Inc Super
Discipline: Business Support
Location: Regional NSW
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 31
Liquid error: internal
Reference: 3357967
Customer Service Officer | 4 month contract | $33.82 per hour inc. super
  • $30.75  per hour + super
  • 4 month contract
  • Gosford location
About the Company
 

Great opportunity to work for a NSW Government organisation in a supportive and fun team environment. This is a full time role, based in Gosford.  

About the Role
  • Create a positive relationship in all customer interactions across all interaction channels.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information. 
About you
  • 2-3 years Customer Service Experience
  • Call Centre experience preferable
  • Good with technology and able to pick up systems easily
Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact anoushka@ashdownpeople.com.au or call on 02 8296 9822