Customer Service Officer - Bankstown

Job title: Customer Service Officer - Bankstown
Discipline: Business Support
Location: Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: Hourly
Salary low: 29
Salary high: 30
Contact: Emma Marven
Call: Emma
Email: email Emma
Reference: 3183040
About the company

Work as a Customer Service Officer for a NSW government orgniasation that has a great team culture that is supported by a friendly and supportive leadership team and colleagues. This position is based in Bankstown and is a 4 month contract paying $30 per hour + super. 

About the role
  • Providing continuous and consistent excellence in the delivery of client services by building rapport and relationships with each client.
  • Provide accurate and up-to-date advice to customers related to entitlements and funding arrangements that will assist customers in study and enrolment decisions.
  • Accurately and promptly process enrolments, enquiries and payments utilising computerised systems, including handling a variety of payments options and receipting electronic payments.
  • Identify and convert warm new (No hard sales) business opportunities in line with business development plans and key performance indicators.
  • Process a broad range of transactional information associated with the enrolled student life cycle to ensure accurate, timely and efficient responses to enquiries from staff and customers.
About you
  • Have previous customer service/sales experience (Preferably call centre experience)
  • Have excellent verbal and written communication skills
  • Have excellent problem solving abilities and retaining information
  • Have intermediate skills in Microsoft Package (Word, excel and outlook)
  • Have the ability to work under pressure and work efficiently
  • Have strong work ethics and be a team player
  • Be reliable and punctual
There is a fortnightly rotating roster Monday to Friday. Two shifts, 8:20am to 4:20pm and 9:30am-5:30pm. During peak period there will be an added shift which will be 11am-7:00pm. You must be open to working these hours if required. Potential for overtime.

Please apply through the link if you are interested. Please note that only shortlisted candidates will be contacted.