Customer Service Officer

Job title: Customer Service Officer
Discipline: Business Support
Location: Regional NSW
Contract: Contract
Salary: $35 / hour + super
Salary low: 34
Salary high: 35
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3258196
About the Company

A large NSW organisation is looking for a customer service officer to respond to multi-channel customer enquiries at first contact in Dubbo on a 4 month contract paying $35 / hour + super.

About the Role
  •  Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries
  • Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist
  • Process a range of transactions across the service line accurately and efficiently
  • Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues
  • Effectively use a range of computerised systems, technology and telephony solutions to undertake work tasks, triage, refer or escalate work tasks, enter data and maintain up to date records 

About you
  • Must be able to learn & use multiple IT systems simultaneously
  • Experiencing answering calls from external Customers preferred.

    Apply if you are interested. Please note only shortlisted candidates will be contacted.