Customer Account Advisor

Job title: Customer Account Advisor
Discipline: Business Support
Location: Sydney CBD, Sydney, New South Wales
Contract: Contract
Salary: $500 - $700 per day + super
Salary low: 500
Salary high: 700
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3292319
About the Company

Our Client is a large NSW organisation and they're looking for an experienced Customer Account Advisor to join their team on a 4 month contract paying up to $700 per day + super. This role will predominantly be working remotely from home with attendance to the office in Haymarket as required.

About the Role
  • Perform customer account advisory services to manage existing customers and support new customers with onboarding, new product development and service offerings.
  • build rapport, collaborate and communicate with customers, stakeholders and decision-makers.
  • Support Account Managers manage an enterprise-wide account management strategy and practice.
  • Manage, track and report actionable items relating to the customer.
  •  Identify opportunities to add value and demonstrate how business product or service offerings effectively assist customers to meet their day to day operational needs.
  • Build trust and provide a consistent and reliable experience for customers to improve overall satisfaction.
  •  Support the Account Manager to manage assigned customer accounts, including billing, responding to queries and resolving actions in a timely manner to ensure service levels are maintained.
  • Ensure accuracy and keep customer records updated in the Customer Relationship Management system.
About you
  • Demonstrated experience in commonwealth or state government.
  • Strong stakeholder management skills
  • Excellent written and verbal communication skills
Please apply if you are interested, only shortlisted candidates will be contacted.