CCO - Gosford

Job title: CCO - Gosford
Discipline: Business Support
Location: Gosford
Contract: Contract
Salary: $30.75 p/h + Super
Duration: 4 months
Contact: Emily Merten
Call: Emily
Reference: 10988

Call Centre Operator  | $33.82 Incl. Super | 4 month contract

  • $30.75 per hour + super
  • 4 month contract
  • 35 hours per week
  • Monday - Friday, on a rotating roster between 7am and 7pm
  • Gosford / Work from home 

About the company

This is an exciting opportunity for a Call Centre Operator to join a fun team in a NSW government organisation! This is working in a fast paced environment and will be located in the Gosford office for 1 week of training and then work from home. 

About the role

  • Create a positive relationship in all customer interactions across all interaction channels.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information.

About you

  • 2-3 years Customer Service Experience
  • Excellent communication skills
  • Call Centre experience preferable
  • Good with technology and able to pick up systems easily

Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact Emily Merten - emily@ashdownpeople.com.au