Call Centre Operator Parramatta

Job title: Call Centre Operator Parramatta
Discipline: Business Support
Location: Parramatta
Contract: Contract
Salary: $30.75 p/h + super
Duration: 5 month contract
Contact: Grace Burton
Call: Grace
Reference: 9909
Call Centre Operator | 5 month contract | $33.82 Incl. Super
  • $30.75 per hour + super
  • 5 month contract
  • Parramatta location
About the company

This is an exciting opportunity for a Call Centre Operator to join a fun team in a NSW government organisation.

About the role
  • Create a positive relationship in all customer interactions across all interaction channels.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information.
About you
  • 2-3 years Customer Service Experience
  • Call Centre experience preferable
  • Good with technology and able to pick up systems easily
Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact Grace Burton at grace@ashdownpeople.com.au