Call Centre Operator - Newcastle

Job title: Call Centre Operator - Newcastle
Discipline: Business Support
Location: Newcastle
Contract: Contract
Salary low: 29
Salary high: 30
Contact: Emma Marven
Call: Emma
Email: email Emma
Reference: 3187881
About the Company 

This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. This is a 7 month contract paying $30 per hour + super and is based in Newcastle. 

About the Role 
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
  • Develop and maintain a thorough knowledge of information resources and operating practices and procedures to provide accurate, effective and high-quality customer service.
  • Receive inbound calls and utilise generalist knowledge to resolve enquiries by reference.
  • Acknowledge and resolve customer complaints arising from complex agency transactions and accurately record and escalate unresolved issues through appropriate channels.
  • Perform administrative activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations.
About You 
  • 2 -3 years customer service skills.
  • Excellent communication skills.
  • Must be empathic and able to manage difficult customers. 
  • Must be available to work Monday - Friday 7am - 7pm
  • Salesforce experience preferred. 
  • Previous government experience preferred. 
 Please apply through the link if you are interested. Please note that only shortlisted candidates will be contacted.