Amazing opportunity for an experienced call centre operator to join a NSW government organisation based in Lithgow. This is a 3 month contract paying $30 per hour + super.
About the role
- Resolve debt enquiries.
- Resolve penalty notices and enforcement orders.
- Take inbound call and answer the enquiries of the customers.
- Manage a high volume of calls coming through.
- Ensure that you mange and stay calm with difficult customers.
- Looking for people who have good negotiation skills
- Excellent communication skills
- Previous government experience is preferred but not essential
- 2 - 3 years customer service experience