This is an exciting opportunity for a Call Centre Operator to join a NSW government organisation based in Gosford. This role is a 4 month contract paying $30 an hour + super. Immediate start and multiple positions available.
About the role
- Provide high quality generalist service as the first point of contact for the contact centre.
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
- Undertake administrative work as required to support the provision of high quality service delivery.
- Previous customer service experience
- Government experience preferable
- Excellent communication skills