Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Newcastle, Newcastle, New South Wales
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3296783
About the Company

Our client is a large NSW organisation that is looking for Call Centre Operators to join their team in Newcastle for a 5 month contract paying $30.75 per hour + super.

About the Role

  • Utilise generalist knowledge and training to handle and share information with contact centre customers.
  • Create a positive relationship in all customer interactions across all interaction channels
  • Provide accurate, effective and high quality customer service c
  • Provide in-scope enquiry resolution for inbound calls 
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation. 
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services. 
  • Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
  • Perform administrative activities to support the provision of service delivery.
  • Make a positive contribution to the team, contact centre and organisational environments.

About you

  • Previous experience working within a high volume, high pressure and constantly evolving contact centre environment. 
  • Operate the contact centre telephony and other communication systems with accuracy and efficiency. 
  • Gov experience preferable
Please apply if you are interested, only shortlisted candidates will be contacted.