Our client is a large NSW organisation that is looking for Call Centre Operators to join their team in Newcastle for a 5 month contract paying $30.75 per hour + super.
About the Role
- Utilise generalist knowledge and training to handle and share information with contact centre customers.
- Create a positive relationship in all customer interactions across all interaction channels
- Provide accurate, effective and high quality customer service c
- Provide in-scope enquiry resolution for inbound calls
- Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
- Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
- Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
- Perform administrative activities to support the provision of service delivery.
- Make a positive contribution to the team, contact centre and organisational environments.
- Previous experience working within a high volume, high pressure and constantly evolving contact centre environment.
- Operate the contact centre telephony and other communication systems with accuracy and efficiency.
- Gov experience preferable