Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Sydney North Shore & Northern Beaches
Contract: Contract
Salary: $30 per hour + super
Salary low: 29
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3281549
About the Company

Our client is a large NSW organisation that is looking for call centre operators to join their team in either St Leonards or Ultimo on a 3 month contract paying $30 per hour + super.

About the Role
  • Data Capture
  • Customer Support and transactions
  • Managing customer interactions & enquires via inbound/outbound channels
  • Working through our different systems such as CRM, EBS and outlook.
  • Assist alternative team’s i.e ATTP
  • Passing contact details to relevant teaching sections on behalf of students for follow ups in relation to their courses
  • Generating applications to enrolments and applying fee waivers.
  • Providing course details to students
  • Printing and posting Transcripts
  • Emailing relevant documents i.e COE, withdrawals, refund forms
  • Ebs provisioning
  • Transferring calls to relevant departments in relations to the customer’s request.
About you

  • Previous call centre experience desirable
  • Strong communication skills
  • attention to detail
  • WWCC