Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Parramatta & Western Suburbs Sydney
Contract: Contract
Salary: $30 per hour + super
Salary low: 29
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3266701
About the Company

A large NSW organisation is looking for multiple call centre operators to join their team in Parramatta working within the General and Tolling business line on a 6 month contract paying $30 per hour + super.

About the Role
  • Utilise generalist knowledge and training to handle and share information with contact centre customers.
  • Provide accurate, effective and high quality customer service
  • Provide in-scope enquiry resolution for inbound calls
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions.
  • Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
  • Perform administrative activities to support the provision of service delivery. Duties include processing

About you 
  • Looking for candidates with 2 - 3 years customer service experience (call centre, retail etc)
  • Need excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
 
Apply if you are interested. Please note only shortlisted candidates will be contacted.