Call Centre Operator | 4 month contract | $33.82 per hour incl. super
$30.75 per hour + super
4 month contract
About the Company
Great opportunity to work for a NSW Government organisation in a supportive and fun team environment. This is a full time role, based in Parramatta.
About the Role
Create a positive relationship in all customer interactions across all interaction channels.
Provide in-scope enquiry resolution for inbound calls.
Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
Acknowledge and accurately record customer complaints.
Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
Access and utilise various basic digital data storage systems to locate, provide and update customer information.
2-3 years Customer Service Experience
Call Centre experience preferable
Good with technology and able to pick up systems easily
Please apply if you are interested. please note, only shortlisted candidates will be contacted. If you have any questions, please contact firstname.lastname@example.org or call 0282969807.