Call Centre Operator | 4 month contract | $33.82 incl. super

Job title: Call Centre Operator | 4 month contract | $33.82 incl. super
Discipline: Business Support
Location: Newcastle
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 30
Duration: 4 months
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3366795
Call Centre Operator | 4 month contract | $33.82 per hour incl. super
  • $30.75  per hour + super
  • 4 month contract
  • Newcastle location
About the Company

Great opportunity to work for a NSW Government organisation in a supportive and fun team environment. This is a full time role, based in Newcastle.  

About the Role
  • Create a positive relationship in all customer interactions across all interaction channels.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information. 
About you
  • 2-3 years Customer Service Experience
  • Call Centre experience preferable
  • Good with technology and able to pick up systems easily
Please apply if you are interested. please note, only shortlisted candidates will be contacted. If you have any questions, please contact or call 0282969807.