Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Regional NSW
Contract: Contract
Salary: $30 / hour + super
Salary low: 29
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3258219
About the Company 

A large NSW organisation is seeking multiple call centre operators to join their Roads Safety Business Line in Gosford on a 8 month contract paying $30 / hour + super.

About the Role
  • Utilise generalist knowledge and training to handle and share information with contact centre customers.
  • Create a positive relationship in all customer interactions across all interaction channel
  • Provide in-scope enquiry resolution for inbound calls
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.

About you
  • Looking for candidates with 2 - 3 years customer service experience (call centre, retail etc)
  • Need excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
Apply if you are interested. Please note only shortlisted candidates will be contacted.