Call Centre Operator - Newcastle

Job title: Call Centre Operator - Newcastle
Discipline: Business Support
Location: Newcastle
Contract: Contract
Salary: 30.75 p/h + super
Duration: 5 Month Contract
Contact: Emily Merten
Call: Emily
Reference: 9911

Call Centre Operator | 5 month contract | $33.82 Incl. Super

  • $30.75 per hour + super
  • 5 month contract
  • Newcastle location

About the company

This is an exciting opportunity for a Call Centre Operator to join a fun team in a NSW government organisation.

About the role

  • Create a positive relationship in all customer interactions across all interaction channels.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information.

About you

  • 2-3 years Customer Service Experience
  • Call Centre experience preferable
  • Good with technology and able to pick up systems easily

Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact Emily Merten at