Call Centre Operator | 5 month contract | $33.82 Incl. Super

• $30.75 per hour + super
• 5 month contract
• Newcastle location

About the company

This is an exciting opportunity for a Call Centre Operator to join a fun team in a NSW government organisation.

About the role

• Create a positive relationship in all customer interactions across all interaction channels.
• Provide in-scope enquiry resolution for inbound calls.
• Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
• Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
• Acknowledge and accurately record customer complaints.
• Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
• Access and utilise various basic digital data storage systems to locate, provide and update customer information.

About you

• 2-3 years Customer Service Experience
• Call Centre experience preferable
• Good with technology and able to pick up systems easily

Please apply if you are interested. Please note, only short-listed candidates will be contacted. If you have any questions, please contact Emily Merten at emily@ashdownpeople.com.au