Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: NSW, Newcastle
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3331923
  • $30.75 per hour + super
  • 3 month contract
  • Maitland location with WFH
About the Company 
Our client is a large NSW organisation that is looking for multiple Call Centre Operators to join their team in Maitland with WFH flexibility on a 3 month contract paying $30.75 per hour + super.

About the Role 
  • Utilise generalist knowledge and training to handle and share information with contact centre customers.
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
  • Provide accurate, effective and high quality customer service 
  • Develop and maintain a thorough knowledge of information resources 
  • Provide in-scope enquiry resolution for inbound calls
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information.
  • Make a positive contribution to the team, contact centre and organisational environments.

About you 
  • 2 - 3 years customer service experience (call centre, retail, admin/ receptionist etc)
  • Ability to work within a high volume contact centre environment
  • Need excellent written and verbal communication skills
  • Previous gov experience preferable
  • Intermediate computer skills required
  • A high speed internet connection is required
  • Required to be within close proximity to site 
Please apply if you are interested, only shortlisted candidates will be contacted.