Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Gosford, Gosford Shire, New South Wales
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 31
Contact: Anoushka Andrade
Call: Anoushka
Email: email Anoushka
Reference: 3326418
Call Centre Operator
  • $30.75 per hour + super
  • 4 month contract
  • Gosford Location
About the Company

A large NSW Government Organisation is looking for multiple Call Centre Operators to join their team in Gosford. This will be a contract role paying $30.75 per hour + super on a 24/7 roster. 

About the Role

  • Create a positive relationship in all customer interactions across all interaction channels.
  • Develop and maintain a thorough knowledge of information resources.
  • Provide in-scope enquiry resolution for inbound calls.
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information. 
About You
  •  2 - 3 years customer service experience (call centre, retail etc)
  • Need excellent written and verbal communication skills
  • Previous Government experience is preferred but not required
For more information please contact anoushka@ashdownpeople.com.au. Please note, only short-listed candidates will be contacted.