Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Contract: Contract
Salary: $30.50 per hour + super
Salary low: 30
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3300069
About the Company 

Our client is a large NSW organisation that is looking for a Call Centre Operator to Join their team in Port Macquarie on a 1 month contract paying $30.50 per hour + super. You'll be working in a fast paced environment and responding to customer enquiries through phones.

About the Role
  • Customer Support and transactions
  • Managing customer interactions & enquires via inbound/outbound channels
  • Working through our different systems such as CRM, EBS and outlook.
  • Passing contact details to relevant teaching sections on behalf of students for follow ups in relation to their courses
  • Generating applications to enrolments and applying fee waivers.
  • Providing course details to students
  • Printing and posting Transcripts
  • Emailing relevant documents i.e COE, withdrawals, refund forms
  • Transferring calls to relevant departments in relations to the customer’s request.

About you

  • comfortable working independently and as part of a team!
  • Ability to balance varying workloads 
  • Working with Children's check preferable 
  • Previous gov experience desirable 
Please apply if you are interested, Only shortlisted candidates will be contacted.