Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Contract: Contract
Salary: $30.75 per hour + super
Salary low: 30
Salary high: 30
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3299089
About the Company

Our client is a large NSW organisation that is looking for multiple call centre  operators to join their team and provide high quality generalist service as a first point of contact for the contact centre customer  in Parramatta on a 3 month contract paying $30.75 per hour + super.

About the Role
  • Utilise generalist knowledge and training to handle and share information with contact centre customers.
  • Create a positive relationship in all customer interactions across all interaction channels,
  • Develop and maintain a thorough knowledge of information resources
  • Provide in-scope enquiry resolution for inbound calls
  • Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
  • Acknowledge and accurately record customer complaints.
  • Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
  • Access and utilise various basic digital data storage systems to locate, provide and update customer information. 

About you
  •  2 - 3 years customer service experience (call centre, retail etc)
  • Need excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
Please apply if you are interested, Only shortlisted candidates will be contacted.