Call Centre Operator

Job title: Call Centre Operator
Discipline: Business Support
Location: Sydney CBD, Inner West & Eastern Suburbs
Contract: Contract
Salary: Hourly
Salary low: 29
Salary high: 30
Contact: Emma Marven
Call: Emma
Email: email Emma
Reference: 3190602
About the company 

This is a great opportunity for a call center operator to work for a NSW government organisation. This role is work form home but will require going into the Parramatta office for 5 days of training. This role requires you to work on a 24/7 rotating roster. It is paying $30 per hour + super and will have penalty rates for weekends and public holidays. 

About the role
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing 
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational 
  • Provide project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes
About you
  • 2 - 3 years experience in a call centre or customer service role
  • Able to work 24/ 7 
  • Excellent customer service and communication skills
  • Previous gov experience preferred but not essential
Please apply through the link if you are interested. Please note only shortlisted candidates will be contacted.