Assessment Team Leader

Job title: Assessment Team Leader
Discipline: Business Support
Location: City of Parramatta, Parramatta, New South Wales
Contract: Contract
Salary: $55 per hour + super
Salary low: 54
Salary high: 55
Contact: Grace Burton
Call: Grace
Email: email Grace
Reference: 3324784
  • $55 per hour + super

  • 2.5 month contract

  • Parramatta and WFH 

About the Company

Our Client is looking for an Assessment Team Lead to deliver high quality customer service and administration to those experiencing financial crisis. This is a 2 month contract paying $55 per hour + super in Parramatta with WFH flexibility.

About the Role

  • Lead a Assessment Team to manage the processing of energy social programs to provide outstanding customer advice and services to eligible energy consumers and implement administration processes.

  • Ensure that the Assessment Team provides outstanding experience to all applicants and stakeholders, and maintains a customer-centricity attitude.

  • Monitor, review and project budgetary allocations for energy social programs to track expenditure of program funding.

  • Manage customer service and program delivery systems and databases, including collaborating with IT partners, data and business analysts

  • Collaborate with customer service delivery partners to build strong working relationships, implement Service Level Agreements and provide coordinated customer advisory and support offerings.

  • Assist the Manager in developing KPIs for the Assessment Team, mentor and guide the team to achieve these KPIs.

  • Provide the Manager with operational insights into the delivery of energy social programs.

About you

  • Available Monday through to Friday from 9am to 5pm

  • Previous senior experience within a high-volume call centre environment

  • Customer centric

  • Ability to have a caring and sensitive approach to customer needs

Please apply if you are interested, only shortlisted candidates will be contacted.