$35 - $38 per hour + super
4 Month contract
Parramatta location and WFH
About the Company
Our Client is looking for an Assessment Coordinator to deliver high quality customer service and administration to assist with those who are experiencing financial crisis. This is a 4 month contract role paying up to $38 per hour + super. This role will be based out of Parramatta with WFH flexibility available.
About the Role
Register, allocate, track and report on matters, including following up and negotiating with Divisions for the provision of information and advice.
Monitor systems, mailboxes and workflows for new requests and matters completed, and distribute to the relevant team for action.
Respond to enquiries from internal and external customers and stakeholders related to service delivery, invoices and reports.
Ensure the timely processing of customer data
Maintain records of customer communication data and feedback through database management
Take escalations and escalate or redirect issues as required
Undertake project tasks or assist with small projects, and identify and contribute to the development and implementation of streamlined administrative and business processes, procedures and systems
Liaise with external and internal stakeholders in a professional and timely manner.
Available Monday through to Friday from 9:00am to 5:00pm
High quality customer service experience.
Contact centre experience (preferred).
Strong data entry skills
Strong stakeholder engagement experience
Please apply if you are interested, only shortlisted candidates will be contacted.