Primary purpose of the position
- Identify gaps between claims management practices and SIRA requirements and make necessary improvements to system documentation and implement where necessary.
- Provide timely and accurate workers' compensation and injury management advice and guidance, including the interpretation of relevant legislation to managers and staff throughout the organisation.
- Complete administration duties as necessary for the function.
- The role of the Workers Compensation and Injury Management Officer is to manage all aspects of workers' compensation claims in accordance with SIRA requirements, including the self-insurance
licence requirements, the legislative framework, and the claims management technical guides. - This includes providing a high level of customer service to claimants.
- The Workers' Compensation and Injury Management Officer is also responsible for maintaining the Workers' Compensation data system and ensuring accuracy of information being entered, maintained, and exchanged with SIRA and other parties as required promptly.
