About the Role
Council is looking for a friendly and motivated IT support professional to join its Service Desk team. You’ll be the first point of contact for staff needing IT help and play an important role in keeping systems running smoothly.
You’ll provide Level 1 Service Desk support and Level 2 desktop support, fix issues where possible, and escalate more complex problems when needed.
What You’ll Do
- Provide day-to-day IT support for hardware, software, and systems
- Answer and manage Service Desk calls and requests
- Log, track, and resolve IT incidents and service requests
- Set up, install, and maintain computers, devices, and peripherals
- Troubleshoot and fix technical issues
- Respond quickly to urgent IT problems
- Ensure IT equipment is safe, secure, and compliant
- Create simple support documentation
- Participate in team meetings and service improvements
- Assist with IT projects when required
- Experience in a Service Desk or desktop support role
- Knowledge of computer hardware, software, operating systems, and basic networking
- Strong troubleshooting skills
- Good communication skills and a customer-focused approach
- Ability to prioritise tasks and meet deadlines
- Experience with ITIL or service management frameworks (desirable)
