6 May 2026 – 7 August 2026
Monday to Friday | 35 hours per week
We are seeking an experienced Service Desk Officer to join a Digital Services team on a temporary basis. This is a great opportunity to contribute to a dynamic, customer-focused IT environment supporting staff across multiple locations.
About the Role
As a Service Desk Officer, you will provide first and second-level IT support to internal users, ensuring timely and effective resolution of technical issues. You will play a key role in delivering high-quality customer service and supporting organisational technology systems.
Key Responsibilities
- Deliver 1st and 2nd level support via phone, email, and other channels
- Troubleshoot hardware, software, and network issues
- Log, track and resolve incidents using the IT Service Management system
- Escalate complex issues to relevant teams
- Set up and configure IT equipment in line with standards
- Maintain accurate documentation, asset registers, and records
- Provide excellent customer service and follow up on issue resolution
- Ensure compliance with IT security and organisational policies
- Assist with reporting, service improvements, and team collaboration
- Certificate IV in Information Technology (or related field)
- Proven experience in an IT support/service desk role
- Experience supporting enterprise environments (networking, applications, infrastructure)
- Strong knowledge of Windows 10 and end-user environments
- Experience with audiovisual equipment and meeting room setups
- Excellent communication and customer service skills
- Current Class C Driver’s Licence
- Experience with Windows 11 device deployments
- Microsoft certifications (MCP, MCSE or equivalent)
- Experience in multi-site network environments
- ITIL Foundation (v3 or v4) certification
- Knowledge of Active Directory, SCCM, Office 365, and TechnologyOne
- Ability to work collaboratively in a team environment
- Flexibility with working hours when required
- Work in a supportive and collaborative team
- Gain experience across a diverse IT environment
- Contribute to meaningful organisational services
