Contract Details
- Estimated start date: Friday, 01 May 2026
- Initial contract duration: Up to 24 months
- Must have/be able to obtain NV1 Clearance
- Location of work: QLD, ACT, VIC, NSW, SA
- Working arrangements: Hybrid
ICT Technical Engineering describes the function that manages and maintains all ICT platforms, including all technical landscape design, installation, configuration, deployment, technical security and operation of ICT components and databases.
Technical Engineering Experts use their in-depth knowledge of specific ICT Platforms to provide expert advice on the management and maintenance of those platforms. They work closely with key third party suppliers to ensure the provision of a robust infrastructure capability to the business and liaise with architecture and shared services areas to ensure the security of the day-to-day technical operations.
Technical Engineering Experts exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. In performing a leadership role, Technical Engineering Experts drive innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.
Key Duties and Responsibilities
Duties may include some or all of the following:
- assist with delivery of an optimal strategic system landscape
- manage the design, installation and operation of the ICT system instance landscape, client and transport processes
- provide broad technical support for project build, test and solution deployment activities
- configure and manage all non-functional platform capabilities including job scheduling, output management, email, archiving, technical security, technical connectivity between software components
- liaise with the infrastructure team in the design, procurement and deployment of hardware and related assets
- manage the regular maintenance of patches and support packages for all technical layers
- manage the operation of backup, high availability and disaster recovery solutions for IT systems
- manage the administration and operation of the database solution
- manage and execute data archiving to forecast infrastructure growth
- manage technical operations for ICT solutions and interfaces develop plans for backups and disaster recovery, and execute those plans when necessary
- perform problem management and root cause analysis
- support alignment with key third party suppliers
- manage technical change management
- contribute to and influence ICT strategy resolving conflicts as needed
- encourage innovation, continuous improvement and manage and support change
- proactively share knowledge and expertise as the subject matter expert, and provide assistance and mentorship to less experienced colleagues
- collaborate with a broad range of internal and external stakeholders to achieve project outcomes
- prepare and review a range of technical documentation and reports
- resolve and/or escalate issues that adversely impact on policy, performance and/or customer service, including disaster/emergency situations
- monitor and manage work output and quality against established performance standards
- IBM ISVA
- WebSphere Application Server (WAS)
- IBM MQ
- ACE (App Connect Enterprise)
- Software Engineering Degree or Diploma
